Privacy Policy
Faye Artistry Studio
Last Updated: 29 July 2025
This Privacy Policy describes how Faye Artistry Studio (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://fayeartistry.studio (the “Website”). By using our Website, you agree to the collection and use of information in accordance with this policy, which is compliant with South Africa’s Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).
1. Information Officer
We have an Information Officer responsible for matters relating to privacy and data protection.- Business Name: Faye Artistry Studio
- Physical Address: 5 Leaner Street, Sonstraal Heights, Durbanville, Cape Town, South Africa
- Email: [email protected]
- Phone: +27 72 123 4567
2. Personal Information We Collect
We collect personal information in the following ways:- Information You Provide to Us: We collect personal information you share with us when you create an account, place an order, or contact us. This includes your:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Transactional Information: When you make a purchase, we collect order details. Payment information is processed securely by our third-party payment processor, Yoco. We do not store your full credit card or banking details on our servers.
- Automatically Collected Information: We use Google Analytics tags and standard web server logs to collect information about your device and how you interact with our Website, such as your IP address, browser type, pages visited, and the date and time of your visit. This helps us improve our Website and services.
3. How We Use Your Personal Information
We use the information we collect to:- Process, fulfill, and ship your orders for original paintings and prints.
- Communicate with you about your orders, account, and any inquiries you make.
- Process payments securely through our payment partner, Yoco.
- Provide customer support.
- Send you marketing and promotional communications if you have opted-in to receive them. You can unsubscribe at any time using the link in the email or from your user dashboard.
- Improve and optimize our Website, products, and services.
- Comply with legal obligations and prevent fraudulent activity.
- Facilitate upcoming auction functionality.
4. Sharing Your Personal Information
We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties only to the extent necessary to provide our services, as detailed below:- Service Providers: Our Website is built on WordPress with WooCommerce and Shop Engine Pro.
- Payment Processor: We share transaction information with Yoco to process your payments.
- Shipping Partners: We share your name and delivery address with Bobgo and their courier partners (e.g., The Courier Guy) to deliver your orders.
- Print Fulfillment Partner: For print orders, we share your name and delivery address with our third-party printing service to produce and ship your item.
- Analytics: We share anonymized data with Google Analytics to understand website traffic and user behavior.
5. Cookies and Tracking Technologies
Our Website uses cookies to enhance your user experience. Cookies are small data files stored on your device. We use them to:- Keep items in your shopping cart.
- Understand and save your preferences for future visits.
- Compile aggregate data about site traffic and site interactions.
6. Data Security
We are committed to protecting your data. We implement industry-standard security measures and hosting best practices, including SSL technology, to safeguard your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.7. Your Data Protection Rights (POPIA & GDPR)
You have the following rights regarding your personal information:- The right to access – You can request copies of your personal data.
- The right to rectification – You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure (to be forgotten) – You can request that we erase your personal data, under certain conditions. To request the deletion of all your data, please email us at [email protected].
- The right to object to processing – You have the right to object to our processing of your personal data, for example, for direct marketing purposes.
- The right to data portability – You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.